Support¶
This section covers BrandWallet's support services, training options, and help resources.
Customer Support¶
42. Is there a help desk or customer support team available?¶
Yes, BrandWallet offers customer support through:
- Help Desk: Online support portal for tickets and inquiries
- Dedicated Support Team: Expert team for troubleshooting and assistance
- Multiple Contact Methods: Email, phone, and chat support
- Response Times: Quick response times based on your plan
Support channels: - Email support - Phone support - Live chat - Help desk tickets - Knowledge base
43. Do you provide training or onboarding sessions?¶
Yes, we provide comprehensive training and onboarding sessions to help you:
- Get Started: Learn the basics of the platform
- Use All Features: Master advanced functionality
- Best Practices: Implement effective loyalty strategies
- Ongoing Support: Continuous learning and optimization
Training options include: - One-on-one onboarding sessions - Group training workshops - Video tutorials and guides - Webinar series - Documentation and resources
44. What happens if I encounter a technical issue?¶
If you encounter a technical issue, you can:
- Contact Support: Reach out to our support team
- Quick Resolution: We'll assist you in resolving the problem as quickly as possible
- Priority Support: Faster response times for higher-tier plans
- Follow-up: We ensure the issue is completely resolved
Support process: 1. Submit a support ticket or contact us directly 2. Our team will assess the issue 3. We'll provide a solution or workaround 4. Follow up to ensure everything is working properly
Support Resources¶
Self-Service Options¶
- Knowledge Base: Comprehensive documentation and guides
- Video Tutorials: Step-by-step video instructions
- FAQ Section: Answers to common questions
- Community Forum: Connect with other users
Getting Help¶
Before contacting support: 1. Check this FAQ section 2. Search our knowledge base 3. Review video tutorials 4. Check our community forum
When contacting support: - Describe the issue clearly - Include relevant screenshots - Mention your plan type - Provide account information
Support Tiers¶
Basic Plan Support¶
- Email support
- Knowledge base access
- Standard response times
Standard Plan Support¶
- Priority email support
- Phone support
- Faster response times
- Advanced resources
Growth Plan Support¶
- Premium support
- Dedicated account manager
- Priority response times
- Custom training sessions
Contact Information¶
Support Channels: - Email: support@brand-wallet.com - Phone: Available through your dashboard - Live Chat: Available on our website - Help Desk: Access through your account dashboard
Business Hours: - Monday - Friday: 9:00 AM - 6:00 PM (Local Time) - Weekend support available for premium plans - Emergency support for critical issues