Merchant Application¶
This section covers the BrandWallet Merchant App and its features for managing your loyalty programs.
App Overview¶
23. What is the name of the Merchant Application?¶
The merchant application is called BrandWallet Merchant App.
24. Is it compatible with iOS and Android platforms?¶
Yes, the app is compatible with both iOS and Android devices.
You can download it from: - iOS: App Store - Android: Google Play Store
Core Features¶
25. What can merchants manage using the application?¶
Merchants can manage:
- Customer Loyalty Cards: View and manage all customer cards
- Campaign Performance: Track how well your campaigns are performing
- Analytics: View detailed insights and metrics
- Push Notifications: Send direct notifications to customers
26. Can merchants view real-time data about campaign performance?¶
Yes, merchants can view real-time data and analytics related to their campaigns directly from the app.
This includes: - Live transaction data - Customer engagement metrics - Campaign performance statistics - Revenue tracking
Communication Features¶
27. Is it possible to send Push Notifications from the Merchant Application?¶
Yes, merchants can send push notifications to customers from the BrandWallet Merchant App.
28. Can merchants communicate directly with customers through the application?¶
Yes, merchants can communicate with customers directly through: - Messages - Notifications - Promotional alerts - Personalized offers
Team Management¶
29. Can multiple users (e.g., Merchant staff) manage the account simultaneously?¶
Yes, multiple staff members can manage the account at the same time with different levels of access and permissions based on their roles.
Role-based access includes: - Admin: Full access to all features - Manager: Campaign management and analytics - Staff: Basic transaction management - Viewer: Read-only access
Integration Capabilities¶
30. Can I integrate the system with my existing tools or software?¶
Yes, BrandWallet integrates with a variety of other tools and software, such as:
- POS Systems: Point of sale integration
- CRMs: Customer relationship management
- Accounting Software: Financial tracking
- E-commerce Platforms: Online store integration
31. Can I track the redemption rate of loyalty points or rewards?¶
Yes, you can track the redemption rate of points and rewards through the app's reporting and analytics tools.
Trackable metrics include: - Points earned vs. redeemed - Reward redemption rates - Customer engagement levels - Campaign effectiveness
Getting Started¶
To start using the BrandWallet Merchant App:
- Complete your setup
- Download the app from your device's app store
- Log in with your BrandWallet credentials
- Set up your first campaign